Refund policy

Refund Policy

Your confidence matters to us. This Refund Policy explains how returns, exchanges, and refunds are handled at Musical Buddies.

You may request a return within 14 days of receiving your order.

To be eligible for a return, the item must:

Be unused and in its original condition
Be returned with the original packaging, accessories, manuals, and any protective seals intact
Be accompanied by proof of purchase

How to Request a Return

To initiate a return, please contact us at admin@musicalbuddieslb.com with your order number and the reason for your return. Our team will provide return instructions.

Please do not send any items back without prior approval, as unauthorized returns may not be accepted.

Non-Returnable Items

The following items cannot be returned once opened, activated, or used:

In-ear monitors (IEMs)
Headphones or earphones with opened or broken seals
Software, licenses, and digital downloads
Special-order or custom-order items
Gift cards

Refunds

Once your return is received and inspected, we'll notify you of the approval status.

If approved, your refund will be processed to your original payment method or issued as store credit, where applicable, within 7–14 business days.

Original shipping charges are non-refundable unless the return is due to a defective, damaged, or incorrect item.

Return Shipping

Customers are responsible for return shipping costs unless the item was delivered defective, damaged, or incorrect. In such cases, Musical Buddies will cover the return shipping costs and arrange collection of the item.

Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery and include clear photos of the issue. We'll arrange a replacement, repair, or full refund at no additional cost. Manufacturer warranty terms apply where applicable.

Musical Buddies
Email: admin@musicalbuddieslb.com
Phone: +961 81 146 673